Your Privacy is Important to Us

Privacy Policy

Updated February 3, 2022

Who we are

Absolute Performance Fitness Ltd. (or “We”) collects information about you when you use our mobile application (Absolute Performance Portal or “Platform”), websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. Our website address is http://www.absoluteperformancefitness.com.

Scope and Application

This Privacy Statement (“Statement”) applies to persons anywhere in the world who use our Services to request training (i.e. personal training, mobility, training programs, nutritional and habit coaching) services (“Trainees”). This Statement does not apply to information we collect from or about trainers or other third parties (collectively “Third Party Service Providers”). If you interact with the Services as both a Trainee and a Third Party Service Provider, the respective privacy statements apply to your different interactions.

Collection of information

Information You Provide to Us:

We collect the information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for training services), training notes, health status, and other information you choose to provide.

Information We Collect Through Your Use of Our Services:

When you use our Services, we collect information about you in the following general categories:

 

1. Location Information: When you use the Services, we collect precise location data about the training session. If you permit the Absolute Performance Portal app to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.

2. Contacts Information: If you permit the Absolute Performance Portal app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.

3. Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

4. Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and chosen settings. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

5. Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

6. Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Important Information about Platform Permissions:

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Absolute Performance Portal app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Absolute Performance Portal app seeks before you first use the app, and your use of the app constitutes your consent.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your information

We may use the information we collect about you to:

1. Provide, maintain, and improve our Services, including, for example, facilitating payments, sending receipts, providing products and services you request (and sending related information), developing new features, providing customer support to Trainees and Third Party Service Providers, develop safety features, authenticate users, and send product updates and administrative messages;

 

2. Perform internal operations, including, for example, preventing fraud and abuse of our Services; troubleshooting software bugs and operational problems; conducting data analysis, testing, and research; and monitoring and analyzing usage and activity trends;

 

3. Send or facilitate communications (i) between you and a Third Party Service Provider, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites;

 

4. Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Absolute Performance Fitness and other companies, where permissible and according to applicable local laws; and to process contests, sweepstake, or other promotion entries and fulfill any related awards;

 

5. Personalize and improve the Services, including providing or recommending features, content, social connections, referrals, and advertisements.

 

 

We may transfer the information described in this Statement to process and store it in the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.

Who we share your information with

If you request a password reset, your IP address will be included in the reset email. Your information will not be shared with any third-party provider, without your consent.

How long we retain your information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

 

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your information

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please contact hello@absoluteperformancefitness.com.

Where we send your information

Visitor comments may be checked through an automated spam detection service.